Returns & Exchanges

Our luggage is designed to hang around as long as your dads old tennis bag; however, if for any reason you change your mind, you can return your purchase within 30 days of the purchase date for a refund to your original payment method, provided the conditions in this policy are met.

This returns policy is offered in addition to your rights under the Australian Consumer Law, which guarantees you a remedy if a product is faulty, unsafe, not fit for purpose, or doesn’t match its description.

 

 

Eligibility for Change of Mind Returns

For a return due to change of mind to be accepted, products must be:

  • Unused and in their original condition

  • Returned in the original packaging (or suitable protective packaging)

  • Returned within 30 days of purchase

  • Authorised in advance by contacting Overpacked at: hello@overpacked.com.au

Change of mind returns are not accepted for:

  • Items that have been used or show signs of wear

  • Complimentary promotional items, including prizes or giveaways

Customers are responsible for the cost of return postage unless otherwise required by law.

 

 

Faulty or Problematic Products (Your ACL Rights)

If your item arrives damaged, faulty, or develops a major problem, you are entitled to a replacement or refund under the Australian Consumer Law. In the case of a minor fault, we may choose to repair, replace, or refund the item.

If your item has arrived damaged or faulty, please contact our team immediately via hello@overpacked.com.au with your order number.

 


Packaging Requirements

All returned items must be re-packaged in either their original packaging or in packaging that provides equivalent protection. If items are not packaged appropriately, Overpacked Pty Ltd reserves the right to refuse the return.

 


Complimentary & Promotional Items

Products obtained through promotional prizes, giveaways, or complimentary offers are not eligible for return or exchange.

If you are returning an order that included promotional or complimentary items, these must also be returned. If they are not included, the retail value of those items will be deducted from your total refund.

 


How to Return

To arrange a return, please contact us first at hello@overpacked.com.au. Our team will provide instructions on how to proceed.

  • Ensure the item is packaged securely.

  • Include any dust bags or accessories that were originally provided.

 

Summary

  • Change of mind returns accepted within 30 days (unused, original packaging, return postage paid by customer, must contact Overpacked first).

  • Faulty/damaged items covered by Australian Consumer Law (repair, replacement, or refund).

  • Packaging requirements apply to all returns.

Promotional items must be returned with the original order.